Welcome to Spitzer Buick GMC Parma

I received excellent customer service at Spitzer Buick GMC Parma. Justin Lanham understands my car needs well and always is looking for savings alternatives to make emergency expenses easier. I want to recommend Justin for doing an excellent job. I am a grateful customer for receiving excellent customer service

Thank you Justin Lanham for your excellent attention and explanations. Jan M

All good!

Was smooth an pleasant

Excellent experience. Justin Lanham gave me an awesome experience and was just awesome.

one of the best experiences I've had at a dealership, super friendly and helpful...highly recommend for your service needs

I recently had a my 2011 Acadia serviced at this dealership. The repairs were expertly done and in a timely manner. My service contact is Tim Kubow. He is fantastic! He is extremely knowledgable and communicates information with me as needed. This is my "go-to" place for service.

The service write-up & scheduling was straightforward and a smooth process! And last,.. this was forthcoming, the service write-up mgr’s last name sounded familiar, when asked, any relation to this particular person, he stated; Yes,..! that’s my Dad, After 40-some years later I was in contact speaking with my old former jr, high school classmate! “small-world”!

The dealership is very clean inside & out, everyone was polite and work was done in a timely manner

Brett and Brandon ( and the money lady) are really awesome to work with! They are knowledgeable, professional yet fun and charismatic. They do make all the difference!!!

(Translated by Google) AAAAAA++++++++ (Original) AAAAAAA+++++++

Quick,efficient and courteous

Tim Kubow is the best service advisor. Takes the time to work with customers

Problem quickly resolved - prompted by an alert from OnStar. Non-treatening, but could have become a problem later.

Everyone was very nice and my vehicle was done the same day.

Service was easy to deal with and Tim was sure to contact me daily on where they were at with repairing my vehicle and I got it back in a timely manor. Much appreciated since I practically live out of that truck daily

Service Advisor Tim Kubow was very helpful setting up my order. One item I requested was for two new tires that Tim informed were not in stock. Since I was waiting, he suggested to use the shuttle which I did while the tires were being transported to the dealership. Both men that shuttled be home and back to the dealership were very friendly. Since I purchased the vehicle from this dealership use them to service as well.

I had an exceptional experience at this car shop, thanks to KAREN! In a moment of urgency and a subsequent unexpected predicament at the gas station, Karen went above and beyond to assist me swiftly and kindly. Not only did she expedite the shop process but also helped me navigate through a tricky situation with genuine care and patience. Her extraordinary service, coupled with a warm, empathetic approach, turned a stressful situation into a delightful encounter. I can't thank her enough and highly recommend this shop for anyone seeking top-notch service and a caring team!

Dominic Difino helped me and it was a great experience. I had noisy brakes. The team identified the problem (which didn't require parts) and cleaned my brakes. There was no charge. 10/10 service! Thanks again.

This is the 3rd car I've purchased from (Axelrod)/Spitzer GM in Parma. Each purchase demonstrated an honest dealership with excellent customer service. When a tree fell on my 2011 Chevy HHR, I contacted this dealership. Brandon Leek and Brett Leek are an awesome team! Between the 2 of them, I was able to purchase a 2022 Buick Encore with only 25,000 miles and an extended warranty. I have a manageable monthly payment and a fantastic, updated car which will be safe and secure. Take my advice--you can trust this dealership!

Over the top experience. No presure sales and addressed all questions in a professional manner. Thank you Karren Harris!

Overall happy with dealership. The only thing is my messages left with salesman were not returned. Had to call back. Still waiting on mudflaps and window rain guards to come in and be installed. Received the Zurich Shield protection but nothing was applied to interior, if anything was supposed to be applied. Everyone was nice and friendly.

I had an appointment for an oil change and to have two recalls taken care of on my car. Within about an hour and fifteen minutes I was all set to go. The waiting area is accommodating and clean and has ample room for many people and areas to sit and work at a desk if needed.

I took my Truck for an Oil change and it was a great experience! Justin was my service advisor and he took the time to look at some of the additional things I was concerned about. They are taking care of the problem with my Speaker at no cost! Thank you Justin for taking care of the issue!

Dealing with them was a pleasure,they were very friendly and acted like professionals. Will return.