Customer Testimonials
When I went to this dealership, I was considering trading in my current vehicle and purchasing a pre-owned vehicle. I did not expect to make the trade-in and purchase on the same day I arrived, but the service and hospitality shown to me was remarkable. Gary Dodrill, Jerrod Jordan, and Susan Woodward made this process smooth and timely. I highly recommend this dealership to anyone intending on making a purchase or just exploring potential possibilities.
Very pleasant and helpful young lady. Helped me and granted every wish that I had in looking for a car. Thank you👍🏾. 2017 Buick LaCrosse.
I was treated poorly by the new sales department. I have been a loyal customer for thr past 9 years and my wife's family for the past 30 years. I placed an order for a new truck 6 weeks ago (for business) and had explained the urgency of this purchase to two of the three salesman I dealt with. Not one of the sales men communicated any updates the entire 6 weeks. When this dealership belonged to Axelrod, we were treated as if our hard earned money spent at this dealership mattered. Check engine light has come 3 separate times after 3 separate dealership visits, ... Read More DealerRater - May 20, 2024
Dominic Difino was very professional, listened to my concern, and followed up with clear understandable explanations. He plans to follow up with other dealers to secure a part that's on back order from GM with no current ETA.
Great, Fast and Friendly service. I was expecting to be there for more than an a hour. In and out in 30 mins.
Pleasant staff and quick service.
The team was great, they listened to my concerns with my vehicle and address them well
Took my Buick in for an oil change/Tire rotation. Selena Sooklall greeted me and was very professional. The car was ready earlier than she mentioned.
I got a 2021 GMC terrain on 01/03/24 and Darryl help me get in the car I love my new Terrain if you need a vehicle get in contact with Darryl he will put you together and work with you and make sure your happy and you leave with something nice!
We actually saw a car on line that we were interested in. I called and set an appointment. They assigned us to Darryl Mercer. He handled the process professionally. During the visit the General Manager Mitchell Axelrod stopped over and introduced himself to us. After agreeing to purchase the SUV, we then had to sit with the finance woman to finish all the paperwork. Darryl then took me to the car and helped enroll in On Star. All and all it was a smooth process and I highly recommend you ask for Darryl Mercer
Went in today to purchase a vehicle - Daryll Mercer was an excellent salesman - he was friendly, knowledgeable, and very considerate. Made our purchase quite easy but watch out for the financial manager she almost scared me off but thank goodness for Daryll - He saved the day!
I was great!
Perfect service experience with Timothy Kubow. Courteous, skilled and efficient. Kept me informed frequently as I waited for repairs.
Excellent and attentive service from the moment I walked in. I was greeted by multiple team members.
I thought waiting two and a half hours for an oil change was a little excessive. They originally told me I had my chip. Waiting another 45 minutes to tell me it was wrong vehicle.
The only issue I had during this appointment is that I was told, upon check-in, that there was an issue with the scheduling system and too many appointments were scheduled and they were very backed up. In my opinion, if this is indeed what happened, clients should have been called to try to move appointments. I waited 2.5 hours for an oil change and to have a sound checked out. This really is unacceptable.
Everyone was really helpful and respectful, always asking if we were good and if we needed anything Well respected place Would highly recommend
Justin Lanham was great as always. Get in and out in a timely manner
The wait time was pretty long for a scheduled oil change. Over 2 hours seems like a bit much. The friendliness of the staff is why I would come back
Great staff but strongly recommended appointment
Our salesman Steve Cseke and finance people went over and above what we expected.
Justin Lanham Was very helpful and friendly! Will take my cars to Spitzer GMC for service again!
you're in the market for a new or used vehicle, I would like to highly recommend you go to Spitzer Buick in Parma and specifically ask for Darryl Mercer who has been extremely helpful and has answered my many calls and called me back if he was busy with a customer. In my pursuit to find the exact Buick I was looking for, I've dealt with several other dealerships and the level Spitzer Buick and Darryl have gone above and beyond has been unmatched. I'm sure in between the 30 mins I drove to Parma, there were closer ... Read More Google - Dec 21, 2023
Very professional , all work explained.
Great service and Dominic Defino was so helpful.
Nice and pleasant
Everything went very smoothly. Tommy was the best and has always helped us over the years.
Don’t make my mistake of purchasing a high end vehicle from this joke of a dealership. Service department inexperienced in providing quality service. Took two days to figure out issue with new Yukon, part not available for up to a month, no loaners available, had to travel to Hertz branch and wait 40min to get a junky loaner (no non GM upgrades). When I raised concerns to service manager, zero sense of accountability and indifferent if I post review
I received excellent customer service at Spitzer Buick GMC Parma. Justin Lanham understands my car needs well and always is looking for savings alternatives to make emergency expenses easier. I want to recommend Justin for doing an excellent job. I am a grateful customer for receiving excellent customer service
Thank you Justin Lanham for your excellent attention and explanations. Jan M
All good!
Was smooth an pleasant
Excellent experience. Justin Lanham gave me an awesome experience and was just awesome.
one of the best experiences I've had at a dealership, super friendly and helpful...highly recommend for your service needs
Great dealership with great employees. Had my vehicle serviced and it was done right with upsales. Only small thing I would change is the waiting area for service. The space is decently sized, but there is only one TV on one side which abandons the other side with nothing but a blank wall. Soda and snack machines could have card readers to increase sales and customer satisfaction. And larger coffee dispensers would help not only the employees, but the customers who are waiting extended periods of time depending on the work being done. GM sells buick as a luxury vehicle, ... Read More Google - Nov 12, 2023
I recently had a my 2011 Acadia serviced at this dealership. The repairs were expertly done and in a timely manner. My service contact is Tim Kubow. He is fantastic! He is extremely knowledgable and communicates information with me as needed. This is my "go-to" place for service.
The service write-up & scheduling was straightforward and a smooth process! And last,.. this was forthcoming, the service write-up mgr’s last name sounded familiar, when asked, any relation to this particular person, he stated; Yes,..! that’s my Dad, After 40-some years later I was in contact speaking with my old former jr, high school classmate! “small-world”!
The dealership is very clean inside & out, everyone was polite and work was done in a timely manner
Brett and Brandon ( and the money lady) are really awesome to work with! They are knowledgeable, professional yet fun and charismatic. They do make all the difference!!!
(Translated by Google) AAAAAA++++++++ (Original) AAAAAAA+++++++
Quick,efficient and courteous
Tim Kubow is the best service advisor. Takes the time to work with customers
Problem quickly resolved - prompted by an alert from OnStar. Non-treatening, but could have become a problem later.
The sales person Kelly was great to work with.
Service was easy to deal with and Tim was sure to contact me daily on where they were at with repairing my vehicle and I got it back in a timely manor. Much appreciated since I practically live out of that truck daily
Service Advisor Tim Kubow was very helpful setting up my order. One item I requested was for two new tires that Tim informed were not in stock. Since I was waiting, he suggested to use the shuttle which I did while the tires were being transported to the dealership. Both men that shuttled be home and back to the dealership were very friendly. Since I purchased the vehicle from this dealership use them to service as well.
I had an exceptional experience at this car shop, thanks to KAREN! In a moment of urgency and a subsequent unexpected predicament at the gas station, Karen went above and beyond to assist me swiftly and kindly. Not only did she expedite the shop process but also helped me navigate through a tricky situation with genuine care and patience. Her extraordinary service, coupled with a warm, empathetic approach, turned a stressful situation into a delightful encounter. I can't thank her enough and highly recommend this shop for anyone seeking top-notch service and a caring team!
The service was good. And my wait time quick and the staff was courteous.
Dominic Difino helped me and it was a great experience. I had noisy brakes. The team identified the problem (which didn't require parts) and cleaned my brakes. There was no charge. 10/10 service! Thanks again.
This is the 3rd car I've purchased from (Axelrod)/Spitzer GM in Parma. Each purchase demonstrated an honest dealership with excellent customer service. When a tree fell on my 2011 Chevy HHR, I contacted this dealership. Brandon Leek and Brett Leek are an awesome team! Between the 2 of them, I was able to purchase a 2022 Buick Encore with only 25,000 miles and an extended warranty. I have a manageable monthly payment and a fantastic, updated car which will be safe and secure. Take my advice--you can trust this dealership!
Over the top experience. No presure sales and addressed all questions in a professional manner. Thank you Karren Harris!
Overall happy with dealership. The only thing is my messages left with salesman were not returned. Had to call back. Still waiting on mudflaps and window rain guards to come in and be installed. Received the Zurich Shield protection but nothing was applied to interior, if anything was supposed to be applied. Everyone was nice and friendly.
I had an appointment for an oil change and to have two recalls taken care of on my car. Within about an hour and fifteen minutes I was all set to go. The waiting area is accommodating and clean and has ample room for many people and areas to sit and work at a desk if needed.
I took my Truck for an Oil change and it was a great experience! Justin was my service advisor and he took the time to look at some of the additional things I was concerned about. They are taking care of the problem with my Speaker at no cost! Thank you Justin for taking care of the issue!
I took my Truck for an Oil change and it was a great experience! Justin was my service advisor and he took the time to look at some of the additional things I was concerned about. They are taking care of the problem with my Speaker at no cost! Thank you Justin for taking care of the issue!
Nice friendly service but not very accommodating with regards to the customer who might need a loaner vehicle for services that require longer time I was without my vehicle for about two/three weeks one time with no regard to my being without a vehicle
Dealing with them was a pleasure,they were very friendly and acted like professionals. Will return.
I enjoyed the people who were also waiting on service. It just felt like an atmosphere for getting to know people openly and transparently.
not very good at all.. asked for something, the service writer told me they are not able to do it. it cant be done as he told me. anyways two days later, called another dealership. and what do you know they have noproblem doing it for me....
All three of the guys I interfaced with in my visit were excellent, Dominick and the young man sitting next to him went out of his way to show me how to delete old GPS addresses out of my navigation. I went crazy trying to figure it out. I asked quite a few questions of Dominick and even the dark haired young man out in the drive in part of the garage helped me. No one made me feel as if I was bothering them. It was a nice experience. I even got to say hello to Tom(sp) who ... Read More Google - Aug 15, 2023
I am always pleased with their service, the cost of everything is out of control
Tom was thorough and knew the vehicle and process
They were very helpful and answered all my questions, and went out of their way, and took the time to help with my Dads GM discount and with my GM points to redeem
I bought my 2016 LaCrosse at Axelrod & continue to have them service this vehicle b/c I can trust that whatever it needs, they will give me the best options and do a great job.
Tim my service advisor is the best in the business. Tim’s experience and expert customer relations set the bar high.
Tom and Jerry where awesome 👌
All departments helped me tremendously,very customer oriented dealership! Will be back when service is needed...
Jake was very helpful, great service from Axelrod!
Steve Cseke is the best salesman I have ever met. You would never know he was a salesman if it did not say he was. He is like a friend or family member, that is how much he cares about accommodating you. He did everything in his power to get me my Buick Encore. I'm happy to say I got it! I would highly recommend if you are purchasing a vehicle from this dealership you ask ask for Steve. Thank you Steve from the bottom of my heart! God bless you!
Great service
They was quick polite and even washed my car a little thanks guys good job
They had me in and out in a timely fashion and took care of my needs
Great communications and support of my problems with my 2021 Yukon .. Tim was especially strong
Service was good, still waiting for buick to release the semiconductors for my RPA (rear parking assist) and my floor mats, been waiting over 3 months
Went for a oil change and a low tire, the tire in question is still low and was never rotated, previously, i bought 4 tires and i had a shake due to improper balancing, i was still charged for re balancing......I will have to reevaluate on another dealer for my service and car buying.
most every one is nice, except the owners son. Talking about you like your not even there!!! Something ended up broken on my car whilst in service, it wasn't broken when it got there was when it left, I wasn't even nasty about it I just wanted it fixed, which they are but it was just the way he talked about me to his employees after the fact that I didn't appreciate!!!
I am so pleased with my new ride but I am even more pleased with the dealership experience especially my salesman Steve. He is the absolute best.
Very polite and respectful and and very good business 👏
The wait time too long. Schedule @11:00 done @12;:45 service personal was very nice
They were very helpful and took time with me
Didn't wait to long and was contacted above maintenance being due, ive had a pleasant experience every since walking into dealership
This dealership, A Elrond is my o lt dealership. The entire staff goes out of their way to take care of the customers. The sales dept. Brian Schurger is the best I will continue to go to him for my cars in the future. Service dept. awesome. The mechanics always take care of my cars.
Good service, accommodating and answered any questions i had
I love the quality service Axerlrod gives each visit! I'll see you guys next go round.
They need to communicate with the customers when they waiting on car to get fix or repaired not leaving in the dark on what's going on with the vehicle.
Everyone was nice and polite and pretty fast and efficient in getting my oil change done!
U have done a good job think you I will be back hope not soon
Always try to look for their customer, had my car serviced numerous times NEVER disappointed!!
Normally I hate the car buying process. McCoy and Axelrod staff made it an easy, friendly process. I would recommend them to anyone. Bonus, it's a family owned dealership.