Customer Testimonials
I received excellent customer service at Spitzer Buick GMC Parma. Justin Lanham understands my car needs well and always is looking for savings alternatives to make emergency expenses easier. I want to recommend Justin for doing an excellent job. I am a grateful customer for receiving excellent customer service
Thank you Justin Lanham for your excellent attention and explanations. Jan M
All good!
Was smooth an pleasant
Excellent experience. Justin Lanham gave me an awesome experience and was just awesome.
one of the best experiences I've had at a dealership, super friendly and helpful...highly recommend for your service needs
Great dealership with great employees. Had my vehicle serviced and it was done right with upsales. Only small thing I would change is the waiting area for service. The space is decently sized, but there is only one TV on one side which abandons the other side with nothing but a blank wall. Soda and snack machines could have card readers to increase sales and customer satisfaction. And larger coffee dispensers would help not only the employees, but the customers who are waiting extended periods of time depending on the work being done. GM sells buick as a luxury vehicle, ...
I recently had a my 2011 Acadia serviced at this dealership. The repairs were expertly done and in a timely manner. My service contact is Tim Kubow. He is fantastic! He is extremely knowledgable and communicates information with me as needed. This is my "go-to" place for service.
The service write-up & scheduling was straightforward and a smooth process! And last,.. this was forthcoming, the service write-up mgr’s last name sounded familiar, when asked, any relation to this particular person, he stated; Yes,..! that’s my Dad, After 40-some years later I was in contact speaking with my old former jr, high school classmate! “small-world”!
The dealership is very clean inside & out, everyone was polite and work was done in a timely manner
Brett and Brandon ( and the money lady) are really awesome to work with! They are knowledgeable, professional yet fun and charismatic. They do make all the difference!!!
(Translated by Google) AAAAAA++++++++ (Original) AAAAAAA+++++++
Quick,efficient and courteous
Tim Kubow is the best service advisor. Takes the time to work with customers
Problem quickly resolved - prompted by an alert from OnStar. Non-treatening, but could have become a problem later.
Everyone was very nice and my vehicle was done the same day.
Service was easy to deal with and Tim was sure to contact me daily on where they were at with repairing my vehicle and I got it back in a timely manor. Much appreciated since I practically live out of that truck daily
Service Advisor Tim Kubow was very helpful setting up my order. One item I requested was for two new tires that Tim informed were not in stock. Since I was waiting, he suggested to use the shuttle which I did while the tires were being transported to the dealership. Both men that shuttled be home and back to the dealership were very friendly. Since I purchased the vehicle from this dealership use them to service as well.
I had an exceptional experience at this car shop, thanks to KAREN! In a moment of urgency and a subsequent unexpected predicament at the gas station, Karen went above and beyond to assist me swiftly and kindly. Not only did she expedite the shop process but also helped me navigate through a tricky situation with genuine care and patience. Her extraordinary service, coupled with a warm, empathetic approach, turned a stressful situation into a delightful encounter. I can't thank her enough and highly recommend this shop for anyone seeking top-notch service and a caring team!
The service was good. And my wait time quick and the staff was courteous.
Dominic Difino helped me and it was a great experience. I had noisy brakes. The team identified the problem (which didn't require parts) and cleaned my brakes. There was no charge. 10/10 service! Thanks again.
This is the 3rd car I've purchased from (Axelrod)/Spitzer GM in Parma. Each purchase demonstrated an honest dealership with excellent customer service. When a tree fell on my 2011 Chevy HHR, I contacted this dealership. Brandon Leek and Brett Leek are an awesome team! Between the 2 of them, I was able to purchase a 2022 Buick Encore with only 25,000 miles and an extended warranty. I have a manageable monthly payment and a fantastic, updated car which will be safe and secure. Take my advice--you can trust this dealership!
Over the top experience. No presure sales and addressed all questions in a professional manner. Thank you Karren Harris!
Overall happy with dealership. The only thing is my messages left with salesman were not returned. Had to call back. Still waiting on mudflaps and window rain guards to come in and be installed. Received the Zurich Shield protection but nothing was applied to interior, if anything was supposed to be applied. Everyone was nice and friendly.
I had an appointment for an oil change and to have two recalls taken care of on my car. Within about an hour and fifteen minutes I was all set to go. The waiting area is accommodating and clean and has ample room for many people and areas to sit and work at a desk if needed.
I took my Truck for an Oil change and it was a great experience! Justin was my service advisor and he took the time to look at some of the additional things I was concerned about. They are taking care of the problem with my Speaker at no cost! Thank you Justin for taking care of the issue!
I took my Truck for an Oil change and it was a great experience! Justin was my service advisor and he took the time to look at some of the additional things I was concerned about. They are taking care of the problem with my Speaker at no cost! Thank you Justin for taking care of the issue!
Nice friendly service but not very accommodating with regards to the customer who might need a loaner vehicle for services that require longer time I was without my vehicle for about two/three weeks one time with no regard to my being without a vehicle
Dealing with them was a pleasure,they were very friendly and acted like professionals. Will return.
I enjoyed the people who were also waiting on service. It just felt like an atmosphere for getting to know people openly and transparently.
All three of the guys I interfaced with in my visit were excellent, Dominick and the young man sitting next to him went out of his way to show me how to delete old GPS addresses out of my navigation. I went crazy trying to figure it out. I asked quite a few questions of Dominick and even the dark haired young man out in the drive in part of the garage helped me. No one made me feel as if I was bothering them. It was a nice experience. I even got to say hello to Tom(sp) who ...
I am always pleased with their service, the cost of everything is out of control
Tom was thorough and knew the vehicle and process
They were very helpful and answered all my questions, and went out of their way, and took the time to help with my Dads GM discount and with my GM points to redeem
I bought my 2016 LaCrosse at Axelrod & continue to have them service this vehicle b/c I can trust that whatever it needs, they will give me the best options and do a great job.
Tim my service advisor is the best in the business. Tim’s experience and expert customer relations set the bar high.
Tom and Jerry where awesome 👌
All departments helped me tremendously,very customer oriented dealership! Will be back when service is needed...
Jake was very helpful, great service from Axelrod!
Steve Cseke is the best salesman I have ever met. You would never know he was a salesman if it did not say he was. He is like a friend or family member, that is how much he cares about accommodating you. He did everything in his power to get me my Buick Encore. I'm happy to say I got it! I would highly recommend if you are purchasing a vehicle from this dealership you ask ask for Steve. Thank you Steve from the bottom of my heart! God bless you!
Great service
They was quick polite and even washed my car a little thanks guys good job
They had me in and out in a timely fashion and took care of my needs
Great communications and support of my problems with my 2021 Yukon .. Tim was especially strong
Service was good, still waiting for buick to release the semiconductors for my RPA (rear parking assist) and my floor mats, been waiting over 3 months
I am so pleased with my new ride but I am even more pleased with the dealership experience especially my salesman Steve. He is the absolute best.
Very polite and respectful and and very good business 👏
The wait time too long. Schedule @11:00 done @12;:45 service personal was very nice
They were very helpful and took time with me
Didn't wait to long and was contacted above maintenance being due, ive had a pleasant experience every since walking into dealership
Good service, accommodating and answered any questions i had
This dealership, A Elrond is my o lt dealership. The entire staff goes out of their way to take care of the customers. The sales dept. Brian Schurger is the best I will continue to go to him for my cars in the future. Service dept. awesome. The mechanics always take care of my cars.
I love the quality service Axerlrod gives each visit! I'll see you guys next go round.
Everyone was nice and polite and pretty fast and efficient in getting my oil change done!
U have done a good job think you I will be back hope not soon
Always try to look for their customer, had my car serviced numerous times NEVER disappointed!!
Normally I hate the car buying process. McCoy and Axelrod staff made it an easy, friendly process. I would recommend them to anyone. Bonus, it's a family owned dealership.
Great experience from phone rep to financing. Family environment feeling with each process of buying new vehicle
Willing located a vehicle for me without issue. They had the Buick app, OnStar and Sirius XM set up before I picked it. Their finance person was very organized and made the whole process quick. All personnel were very professional and knowledgeable.
I would like to commend Justin for his professionalism and friendliness! He was very knowledgeable and kept me informed about what was going on with my Enclave!
My first encounter was frustrating but they did their best to correct the issue. Communication could’ve been better.
The day after service my Check Engine Light has steadily been on while driving. Called Service Dept. & told to bring the vehicle back Monday. Definitely can not drive the vehicle without a diagnostic check. Do not want the engine damaged, but do want to know what's the problem for this to happen to a 2020 Envision.
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It was very awesome Thank You
They did an amazing job. And they were on time, professional, courteous,and made this a very good experience for me.
Tom and Jerry were very thorough and professional. They were respectful of our time and made everything very clear to us. The finance portion of the experience was unlike anything I ever experienced. Susie gave us our options, told us why she promoted it and then moved on to the next item. Even our insurance agent was impressed with how meticulous Tom was.
Axelrod treats us like family. Bret, Brandon and Jamie are very knowledgeable and helpful. We have been getting vehicles from them for many years and will continue.
Very pleased. Everyone was friendly and efficient. Took care of us extremely well and with no issues.
My experience were good
The Axelrod Buick GMC team was great to work with on the purchase of my Acadia. I appreciate the personalized service and attention to detail.
Always as helpful as expected. I always return to the place that we purchased from, always good to have a good relationship with the service department and staff. After all, sales has the initial experience, service has the responsibility to provide the balance. So far all is good
Amazing service and amazing people. Always in and out quickly. Oil change was very fast.
Justin was amazing and very personable. My vehicle was in and out in one day!
Is good dealer oil change he did well. Next time I will come back For a oil change.
Everyone is very pleasant. The work is completed within the given timeframe. I feel confident that the work and parts are of quality materials. The Service Department makes me feel like my patronage matters.
Everyone was pleasant.overall a nice experience.
Service was great. Performed all services required and promised. Waiting time was minimal for services provided.
Went well
I have bought several cars from axelrod and have told family members to purchase. Also
Everyone was very courteous. They explained what was being done, reminded me of my GM Rewards and washed my car!
Took my car in to get remote start and seems to be working great. Price was reasonable. Thank you Axelrod
We had excellence service. We will look at this dealership to buy our next car.
A very informed and respectful salesperson in Brandon .. He made the buying a pleasure , Thks !
We purchased our vehicle back in December 2022, but wanted to make sure we were completely satisfied before leaving a review. We showed up by surprise and Steve was ready to help us find a vehicle. He was very kind and patient. He allowed us to test drive countless of vehicles until we found the right one for us. When we got to the vehicle that was best for us, he took the time to show us all the features and how they worked. We also had an oil change some months later and they were very professional. It's worth ...
Everyone in the Service Dept was awesome. Paula was great helping me with the appt. to Dominic and the service team fixing my car. Great experience, thanks.
Excellent service.
The entire staff at the service center at Axelrod are awesome! I don’t go anywhere else. I am an Axelrod customer and have been for years. I always call after I get home to thank them for doing such a great job. Brian Schugar is my only salesman and will not buy my cars from anyone else. He is a true asset to Axelrod!
The service was fast and the employees in the service department were very friendly and helpful 👍
top notch people, they care
Customer service was friendly and very helpful. I got an oil change and tire rotation. The job was done quickly and professionally.
When I have a problem I see Mitch Susie Squid or Tim and they take care of it good people
Great and friendly customer service. They were very helpful
Fast, quality oil change and tire rotation from Axelrod!
I worked with Tom Schaffer (again). He seems like a good guy and I don't feel like I'm being taken advantage of. I wasn't sure if I was going to do another lease because of the up and down pricing over the last couple years but I lucked out and was able to lease a new car with only a increase in monthly cost of only a few dollars. I will say the only negative has NOTHING TO DO WITH TOM. I'm tired of buying anything in this world only to be constantly hasseled to rate ...