Customer Testimonials

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Google Dec 8, 2023

I received excellent customer service at Spitzer Buick GMC Parma. Justin Lanham understands my car needs well and always is looking for savings alternatives to make emergency expenses easier. I want to recommend Justin for doing an excellent job. I am a grateful customer for receiving excellent customer service

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Google Dec 7, 2023

Thank you Justin Lanham for your excellent attention and explanations. Jan M

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Google Dec 6, 2023

All good!

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Google Dec 4, 2023

Was smooth an pleasant

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Google Dec 4, 2023

Excellent experience. Justin Lanham gave me an awesome experience and was just awesome.

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Google Nov 14, 2023

one of the best experiences I've had at a dealership, super friendly and helpful...highly recommend for your service needs

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Google Nov 12, 2023

Great dealership with great employees. Had my vehicle serviced and it was done right with upsales. Only small thing I would change is the waiting area for service. The space is decently sized, but there is only one TV on one side which abandons the other side with nothing but a blank wall. Soda and snack machines could have card readers to increase sales and customer satisfaction. And larger coffee dispensers would help not only the employees, but the customers who are waiting extended periods of time depending on the work being done. GM sells buick as a luxury vehicle, ...

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Google Nov 11, 2023

I recently had a my 2011 Acadia serviced at this dealership. The repairs were expertly done and in a timely manner. My service contact is Tim Kubow. He is fantastic! He is extremely knowledgable and communicates information with me as needed. This is my "go-to" place for service.

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Google Nov 11, 2023

The service write-up & scheduling was straightforward and a smooth process! And last,.. this was forthcoming, the service write-up mgr’s last name sounded familiar, when asked, any relation to this particular person, he stated; Yes,..! that’s my Dad, After 40-some years later I was in contact speaking with my old former jr, high school classmate! “small-world”!

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Google Nov 10, 2023

The dealership is very clean inside & out, everyone was polite and work was done in a timely manner

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Google Nov 9, 2023

Brett and Brandon ( and the money lady) are really awesome to work with! They are knowledgeable, professional yet fun and charismatic. They do make all the difference!!!

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Google Nov 2, 2023

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Google Nov 1, 2023

(Translated by Google) AAAAAA++++++++ (Original) AAAAAAA+++++++

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Google Oct 29, 2023

Quick,efficient and courteous

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Google Oct 25, 2023

Tim Kubow is the best service advisor. Takes the time to work with customers

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Google Oct 22, 2023

Problem quickly resolved - prompted by an alert from OnStar. Non-treatening, but could have become a problem later.

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Google Oct 22, 2023

Everyone was very nice and my vehicle was done the same day.

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Google Oct 20, 2023

Service was easy to deal with and Tim was sure to contact me daily on where they were at with repairing my vehicle and I got it back in a timely manor. Much appreciated since I practically live out of that truck daily

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Google Oct 17, 2023

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Google Oct 13, 2023

Service Advisor Tim Kubow was very helpful setting up my order. One item I requested was for two new tires that Tim informed were not in stock. Since I was waiting, he suggested to use the shuttle which I did while the tires were being transported to the dealership. Both men that shuttled be home and back to the dealership were very friendly. Since I purchased the vehicle from this dealership use them to service as well.

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Google Oct 11, 2023

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Google Oct 7, 2023

I had an exceptional experience at this car shop, thanks to KAREN! In a moment of urgency and a subsequent unexpected predicament at the gas station, Karen went above and beyond to assist me swiftly and kindly. Not only did she expedite the shop process but also helped me navigate through a tricky situation with genuine care and patience. Her extraordinary service, coupled with a warm, empathetic approach, turned a stressful situation into a delightful encounter. I can't thank her enough and highly recommend this shop for anyone seeking top-notch service and a caring team!

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Google Oct 3, 2023

The service was good. And my wait time quick and the staff was courteous.

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Google Sep 30, 2023

Dominic Difino helped me and it was a great experience. I had noisy brakes. The team identified the problem (which didn't require parts) and cleaned my brakes. There was no charge. 10/10 service! Thanks again.

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Google Sep 29, 2023

This is the 3rd car I've purchased from (Axelrod)/Spitzer GM in Parma. Each purchase demonstrated an honest dealership with excellent customer service. When a tree fell on my 2011 Chevy HHR, I contacted this dealership. Brandon Leek and Brett Leek are an awesome team! Between the 2 of them, I was able to purchase a 2022 Buick Encore with only 25,000 miles and an extended warranty. I have a manageable monthly payment and a fantastic, updated car which will be safe and secure. Take my advice--you can trust this dealership!

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Google Sep 28, 2023

Over the top experience. No presure sales and addressed all questions in a professional manner. Thank you Karren Harris!

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DealerRater Sep 27, 2023

Overall happy with dealership. The only thing is my messages left with salesman were not returned. Had to call back. Still waiting on mudflaps and window rain guards to come in and be installed. Received the Zurich Shield protection but nothing was applied to interior, if anything was supposed to be applied. Everyone was nice and friendly.

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Google Aug 29, 2023

I had an appointment for an oil change and to have two recalls taken care of on my car. Within about an hour and fifteen minutes I was all set to go. The waiting area is accommodating and clean and has ample room for many people and areas to sit and work at a desk if needed.

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Google Aug 26, 2023

I took my Truck for an Oil change and it was a great experience! Justin was my service advisor and he took the time to look at some of the additional things I was concerned about. They are taking care of the problem with my Speaker at no cost! Thank you Justin for taking care of the issue!

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Facebook Aug 26, 2023

I took my Truck for an Oil change and it was a great experience! Justin was my service advisor and he took the time to look at some of the additional things I was concerned about. They are taking care of the problem with my Speaker at no cost! Thank you Justin for taking care of the issue!

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Google Aug 26, 2023

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DealerRater Aug 21, 2023

Nice friendly service but not very accommodating with regards to the customer who might need a loaner vehicle for services that require longer time I was without my vehicle for about two/three weeks one time with no regard to my being without a vehicle

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DealerRater Aug 17, 2023

Dealing with them was a pleasure,they were very friendly and acted like professionals. Will return.

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Google Aug 17, 2023

I enjoyed the people who were also waiting on service. It just felt like an atmosphere for getting to know people openly and transparently.

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Google Aug 15, 2023

All three of the guys I interfaced with in my visit were excellent, Dominick and the young man sitting next to him went out of his way to show me how to delete old GPS addresses out of my navigation. I went crazy trying to figure it out. I asked quite a few questions of Dominick and even the dark haired young man out in the drive in part of the garage helped me. No one made me feel as if I was bothering them. It was a nice experience. I even got to say hello to Tom(sp) who ...

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DealerRater Aug 12, 2023

I am always pleased with their service, the cost of everything is out of control

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Google Aug 11, 2023

Tom was thorough and knew the vehicle and process

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DealerRater Aug 10, 2023

They were very helpful and answered all my questions, and went out of their way, and took the time to help with my Dads GM discount and with my GM points to redeem

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DealerRater Aug 9, 2023

I bought my 2016 LaCrosse at Axelrod & continue to have them service this vehicle b/c I can trust that whatever it needs, they will give me the best options and do a great job.

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DealerRater Aug 9, 2023

Tim my service advisor is the best in the business. Tim’s experience and expert customer relations set the bar high.

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Google Aug 8, 2023

Tom and Jerry where awesome 👌

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DealerRater Aug 5, 2023

All departments helped me tremendously,very customer oriented dealership! Will be back when service is needed...

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Google Aug 5, 2023

Jake was very helpful, great service from Axelrod!

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Google Aug 5, 2023

Steve Cseke is the best salesman I have ever met. You would never know he was a salesman if it did not say he was. He is like a friend or family member, that is how much he cares about accommodating you. He did everything in his power to get me my Buick Encore. I'm happy to say I got it! I would highly recommend if you are purchasing a vehicle from this dealership you ask ask for Steve. Thank you Steve from the bottom of my heart! God bless you!

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Google Aug 4, 2023

Great service

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DealerRater Aug 3, 2023

They was quick polite and even washed my car a little thanks guys good job

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DealerRater Aug 3, 2023

They had me in and out in a timely fashion and took care of my needs

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DealerRater Aug 3, 2023

Great communications and support of my problems with my 2021 Yukon .. Tim was especially strong

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DealerRater Aug 2, 2023

Service was good, still waiting for buick to release the semiconductors for my RPA (rear parking assist) and my floor mats, been waiting over 3 months

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DealerRater Jul 29, 2023

I am so pleased with my new ride but I am even more pleased with the dealership experience especially my salesman Steve. He is the absolute best.

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Google Jul 27, 2023

Very polite and respectful and and very good business 👏

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DealerRater Jul 27, 2023

The wait time too long. Schedule @11:00 done @12;:45 service personal was very nice

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Google Jul 27, 2023

They were very helpful and took time with me

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Google Jul 27, 2023

Didn't wait to long and was contacted above maintenance being due, ive had a pleasant experience every since walking into dealership

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Google Jul 27, 2023

Good service, accommodating and answered any questions i had

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DealerRater Jul 26, 2023

This dealership, A Elrond is my o lt dealership. The entire staff goes out of their way to take care of the customers. The sales dept. Brian Schurger is the best I will continue to go to him for my cars in the future. Service dept. awesome. The mechanics always take care of my cars.

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DealerRater Jul 26, 2023

I love the quality service Axerlrod gives each visit! I'll see you guys next go round.

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Google Jul 25, 2023

Everyone was nice and polite and pretty fast and efficient in getting my oil change done!

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Google Jul 23, 2023

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DealerRater Jul 22, 2023

U have done a good job think you I will be back hope not soon

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DealerRater Jul 21, 2023

Always try to look for their customer, had my car serviced numerous times NEVER disappointed!!

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DealerRater Jul 21, 2023

Normally I hate the car buying process. McCoy and Axelrod staff made it an easy, friendly process. I would recommend them to anyone. Bonus, it's a family owned dealership.

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DealerRater Jul 21, 2023

Great experience from phone rep to financing. Family environment feeling with each process of buying new vehicle

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DealerRater Jul 20, 2023

Willing located a vehicle for me without issue. They had the Buick app, OnStar and Sirius XM set up before I picked it. Their finance person was very organized and made the whole process quick. All personnel were very professional and knowledgeable.

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DealerRater Jul 19, 2023

I would like to commend Justin for his professionalism and friendliness! He was very knowledgeable and kept me informed about what was going on with my Enclave!

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DealerRater Jul 16, 2023

My first encounter was frustrating but they did their best to correct the issue. Communication could’ve been better.

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DealerRater Jul 15, 2023

The day after service my Check Engine Light has steadily been on while driving. Called Service Dept. & told to bring the vehicle back Monday. Definitely can not drive the vehicle without a diagnostic check. Do not want the engine damaged, but do want to know what's the problem for this to happen to a 2020 Envision.

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Google Jul 15, 2023

N/a

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Google Jul 14, 2023

It was very awesome Thank You

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DealerRater Jul 14, 2023

They did an amazing job. And they were on time, professional, courteous,and made this a very good experience for me.

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DealerRater Jul 14, 2023

Tom and Jerry were very thorough and professional. They were respectful of our time and made everything very clear to us. The finance portion of the experience was unlike anything I ever experienced. Susie gave us our options, told us why she promoted it and then moved on to the next item. Even our insurance agent was impressed with how meticulous Tom was.

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DealerRater Jul 13, 2023

Axelrod treats us like family. Bret, Brandon and Jamie are very knowledgeable and helpful. We have been getting vehicles from them for many years and will continue.

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DealerRater Jul 13, 2023

Very pleased. Everyone was friendly and efficient. Took care of us extremely well and with no issues.

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Google Jul 12, 2023

My experience were good

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DealerRater Jul 11, 2023

The Axelrod Buick GMC team was great to work with on the purchase of my Acadia. I appreciate the personalized service and attention to detail.

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DealerRater Jul 11, 2023

Always as helpful as expected. I always return to the place that we purchased from, always good to have a good relationship with the service department and staff. After all, sales has the initial experience, service has the responsibility to provide the balance. So far all is good

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DealerRater Jul 11, 2023

Amazing service and amazing people. Always in and out quickly. Oil change was very fast.

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Google Jul 11, 2023

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Google Jul 10, 2023

Justin was amazing and very personable. My vehicle was in and out in one day!

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DealerRater Jul 8, 2023

Is good dealer oil change he did well. Next time I will come back For a oil change.

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DealerRater Jul 8, 2023

Everyone is very pleasant. The work is completed within the given timeframe. I feel confident that the work and parts are of quality materials. The Service Department makes me feel like my patronage matters.

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Google Jul 8, 2023

Everyone was pleasant.overall a nice experience.

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DealerRater Jul 7, 2023

Service was great. Performed all services required and promised. Waiting time was minimal for services provided.

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Google Jul 7, 2023

Went well

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DealerRater Jul 6, 2023

I have bought several cars from axelrod and have told family members to purchase. Also

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Google Jul 5, 2023

Everyone was very courteous. They explained what was being done, reminded me of my GM Rewards and washed my car!

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DealerRater Jul 5, 2023

Took my car in to get remote start and seems to be working great. Price was reasonable. Thank you Axelrod

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DealerRater Jul 5, 2023

We had excellence service. We will look at this dealership to buy our next car.

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DealerRater Jul 4, 2023

A very informed and respectful salesperson in Brandon .. He made the buying a pleasure , Thks !

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Google Jul 3, 2023

We purchased our vehicle back in December 2022, but wanted to make sure we were completely satisfied before leaving a review. We showed up by surprise and Steve was ready to help us find a vehicle. He was very kind and patient. He allowed us to test drive countless of vehicles until we found the right one for us. When we got to the vehicle that was best for us, he took the time to show us all the features and how they worked. We also had an oil change some months later and they were very professional. It's worth ...

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DealerRater Jul 2, 2023

Everyone in the Service Dept was awesome. Paula was great helping me with the appt. to Dominic and the service team fixing my car. Great experience, thanks.

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Google Jul 2, 2023

Excellent service.

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DealerRater Jun 30, 2023

The entire staff at the service center at Axelrod are awesome! I don’t go anywhere else. I am an Axelrod customer and have been for years. I always call after I get home to thank them for doing such a great job. Brian Schugar is my only salesman and will not buy my cars from anyone else. He is a true asset to Axelrod!

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DealerRater Jun 29, 2023

The service was fast and the employees in the service department were very friendly and helpful 👍

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Facebook Jun 28, 2023

top notch people, they care

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DealerRater Jun 28, 2023

Customer service was friendly and very helpful. I got an oil change and tire rotation. The job was done quickly and professionally.

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DealerRater Jun 28, 2023

When I have a problem I see Mitch Susie Squid or Tim and they take care of it good people

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Google Jun 27, 2023

Great and friendly customer service. They were very helpful

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Google Jun 27, 2023

Fast, quality oil change and tire rotation from Axelrod!

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DealerRater Jun 26, 2023

I worked with Tom Schaffer (again). He seems like a good guy and I don't feel like I'm being taken advantage of. I wasn't sure if I was going to do another lease because of the up and down pricing over the last couple years but I lucked out and was able to lease a new car with only a increase in monthly cost of only a few dollars. I will say the only negative has NOTHING TO DO WITH TOM. I'm tired of buying anything in this world only to be constantly hasseled to rate ...

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